Frequently asked questions
Where are Spotterfish files stored and are they secure?
How are users authenticated when given access? Is the invitation a link? If so what happens when that link is further forwarded on to other recipients? Is it only usable by the original recipient?
Can the invitations be revoked?
Yes, a moderator of a screening room has full control of who is allowed in each room at any time, and only users who are currently invited to or has a seat in a screening room are allowed to enter it. If one has sent an invitation to a new user and then revokes their access to the screening room before they click the link, they will be able to register a new guest account but they will not be able to enter the room (they will be notified and logged out after registration). If a user is currently inside a Screening Room and access is revoked, they will be removed from the session immediately.
Can actions on the file (e.g. download) be manipulated/controlled by the owner?
A file is always in full control of the owner and can be viewed by other users only in the context of a screening room, where the owner who is also a moderator of the room has chosen to load the file for review. No users can download files: once uploaded, they can only be viewed from within the screening room.
Is there a logging of user activity?
Spotterfish uses google analytics with custom events and do logging when a user logs in and logs out of a screening room, we also store info about markers dropped and chat messages sent.
Are my files encrypted?
All files are AES encrypted at rest
All communications between servers and client->servers use TLS/SSL
Communication between peers is also encrypted (SRTP,DTLS)
Is 2-factor authorization used for user sign-in?
Yes. Room owners can also request that each and every room requires 2-factor authorization upon entering, even if a user is currently logged in to a room.
What optional security upgrades do you offer?
Level 1 (Included): Requires email and password to log in to account.
Level 2 (Optional): Requires 2-Factor Authentication, Email verification, Standard Auth + Pin code sent to registered phone before entering the room. The user needs to be logged in recently (within the last 40 minutes) before entering the room.
Level 3 (Optional): Requires level 2 plus a new pin code (sent via mobile phone) each time a moderator switches video projects
Level 4 (Optional): Customer supplied encryption key support. Disable sharable room link
What is Spotterfish?
What are the Spotterfish pricing plans?
We offer the following monthly subscription plans for your private Spotterfish screening room:
How do I cancel my subscription?
Contact us here
What are the newest features of Spotterfish?
We are continually adding new features and improviing the user experience. Please see our release notes for our latest version and learn about exciting new features and fixes.
How can I contact you?
Chat wirh ua on our home page, or mail us here
What's the video and sound quality of Spotterfish?
Spotterfish plays up to 4k video, and 48kHz 24 bit .wav file with surround audio. One video file and up to 3 audio files can be played back simultaniously.
I've got a 10 seat room and everyone's talking all at once. How do I manage them?
Moderators can use the "mute all" button in the moderator panel. Once pressed, the moderator cannnot "unmute" them. Each user can choose to unmute themselves by a) clicking the "mic" button on the uper right, or b) momentarily holding the "tab" key on their computer keyboard. Releasing the tab key mutes the mic again.
What web browsers work with Spotterfish?
Spotterfish requires Google Chrome. You will be asked to permit the mic and camera to use Spotterfish when you log in for the frst time. Once you've done so, you won't be asked again and will enter the screening room instantly
How do I join a project I’ve been invited to?
How do I start my own project and invite others?
If you are a first time user, sign up for a free account at https://www.spotterfish.io/signup. Once your account is set up, you will be directed to your Spotterfish Dashboard. This is where you'll upload files, and enter your screening room.
What if I want to register a different email address than the one that my invitation link to join a project was sent to?
What file format is required?
My audio and/or video isn't working
Make sure that all Google Chrome audio and video settings are correct by cllcking the Bathroom Mirror button and going through the sequence of system checks.
Can Spotterfish playback multiple files simultaniously?
Yes, Spotterfish can play one video and three audio files at the same time.
How do I invite guests to my Screening Room?
Click the Crown, click Invite, and enter their email address.
How do I manage a large team with all the video chat and media running?
Spotterfish's new Light Switch let's you toggle between watching the movie (with audio chat) or focusing on the video discussion.
What about 5.1, 7.1 and Dolby Atmos support?
5.1 and 7.1 are fully supported at this time. Atmos will be supported when the Google Chrome browser can playback Atmos files.